CUSTOMER SERVICE

Frequently Asked Questions:

• Delivery Time: When will my package be delivered?
  • After your order, you will receive an email with a trace and trace code that can be used to track your order.
• Shipping Costs: What are the shipping costs?
  • The shipping costs depend on the weight, courier company selected and the destination of your order. Find out more information about shipping costs HERE.
• Payment Options: There are multiple easy and secure ways to pay in our online store:
  • Find out more information about various options HERE.
• Sending of Gifts: I want to have a gift delivered.
  • In step 2 of the ordering process, you can specify a different delivery address. Here you can enter the delivery information for the person you want to surprise. The price of your purchase will remain hidden from the recipient. We always deliver gifts with a packing slip that has no prices listed and we will send the invoice only to you via the email address provided. You are also welcome to contact Charlene on 084 392 1365 regarding the gift delivery.
• Gift Cards and Discount Codes: Where can I enter my discount code?
  • In the shopping cart before entering any other information.
• Account:
  • Can I create a JUSTBLiSS account?
    • Yes, you can! After entering your information, you can choose wheter you want to create an account. Create a password and your JUSTBLisS account will be ready.
  • Can I also order without an account?
    • You can! With every order you have the option of choosing whether to log in, even in you have an account.
  • I don't remember my password, can I still order?
    • Yes, you can use the "forgot password" function or simply enter your details in the first step of the ordering process.
• Returns: How and until when can I return an order?
  • Find out more information about returns HERE.
• Business Orders: I want to order for my company, can I get an invoice for my order?
  • Yes you can contact us to send you an invoice on info@justbliss.co.za
• Cancel an Order: Can I change/cancel my order?
  • We start working on your order right away, however, please contact any of us to see exactly where in the process we are:
    • Ansulene on either info@justbliss.co.za or 083 300 6118. 
    • Nella on nella@justbliss.co.za or 082 692 9303. 
    • Charlene on charlene@justbliss.co.za or 084 392 1365.

Do you have questions, comments or suggestions? Contact us via e-mail, or phone, we will be happy to help.