SHIPPING POLICY

ORDER PROCESSING:

  • Orders are processed once payment has been confirmed in our online store.
  • Payments made via EFT (Electronic Funds Transfer), card (in-store), or cash (in-store) may take 24–36 working hours to reflect and be processed.
  • Orders are not processed on Fridays, weekends or public holidays.

DELIVERY TIMEFRAMES:

  • Local Delivery (Major Cities): 1–3 business days after order processing
  • Remote Areas: Up to 5 business days

Note: Delivery times may vary based on location.

COURIER SERVICES:

  • We use PUDO for all parcels. PUDO, is a division of Courier Guy
  • Once order fulfilment is done, you will receive another email notification from the system - Charlene will also send you a WA to give you the tracking number.
  • You can track your PUDO order HERE.

          PLEASE NOTE:

    • Courier companies are independent service providers and are not affiliated with JUSTBLiSS Naturals.
    • Delivery times are estimates only and not guaranteed.
    • Couriers do not call or WhatsApp upon arrival.
    • No deliveries or collections occur on weekends or public holidays.
    • If your address is in a "high risk" area, surcharges will apply. Please read more about surcharges HERE.

URGENT ORDERS:

If your order is urgent please let us know in the "leave us a note" section of your order. Parcels are normally delivered within 2-3 days of payment or slightly longer during holiday season or out of stock - we will contact you if this is the case.

RESPONSIBILITY FOR GOODS IN TRANSIT:

Once an item leaves our store premises, JUSTBLiSS Naturals cannot be held responsible for any loss, damage, or delays that may occur during transit. This is because all deliveries are handled by independent third-party courier companies, which are not affiliated with or controlled by JUSTBLiSS Naturals.

HIGH RISK OR FRAGILE ITEMS:

For high-risk or fragile items such as products in glass:

  • We take every precaution to ensure the item is securely packaged, including bubble wrapping and protective padding where possible.
  • Despite our best efforts, damage during transit remains a risk when using external couriers.
  • By proceeding with delivery, the client accepts full responsibility for any damage that may occur in transit.

COURIER LIABILITY AND ASSISTANCE:

  • We will gladly assist you in communicating with the courier company should any issue arise.
  • However, we cannot be held financially liable or offer compensation or replacement for goods damaged or lost in transit.
  • This is in line with the Consumer Protection Act of South Africa, which recognizes the limits of liability for suppliers once goods are handed over to a customer-appointed or independent third-party courier.

ARRANGING YOUR OWN COURIER:

  • If you arrange your own courier, please provide us with complete contact details and a waybill.
  • We will only release the parcel after full payment is confirmed in our bank account.
  • The client assumes full responsibility once the item leaves our premises.

STORE COLLECTION:

If you prefer to collect your order yourself, you may do so by:

  • Selecting “Self Collection” on our website checkout page.

SHIPMENT CONFIRMATION & TRACKING:

  • You will receive an order confirmation email followed by a shipping confirmation once your parcel is dispatched. If your parcel has not arrived within 5 business days, please contact Charlene on 084 392 1365.

RETURNS AND REFUNDS:

  • Customers are responsible for return shipping costs, which are non-refundable.
  • For more details, please see our Refund Policy.